Customer
Service Expert and author of Greet Your Customer Manual and the
Teleprompter Manual
Laurie Brown
Laurie Brown is a speaker, author and trainer who helps
individuals, associations and companies improve their sales, customer service
and presentation skills.
With the new global economy, companies, now more than ever,
need to distinguish themselves from their competition. They need to be viewed by
their clients and customers as something more than a commodity.
The best way to accomplish this is to create invigorated
workforces, who are dedicated to providing exceptional customer service 100% of
the time.
Laurie’s interactive, fun approach to learning allows
students to discover the methods that will help set themselves apart from the
competition. Her clients all agree that working with Laurie has made a
difference to their bottom line.
Are you and your workforce meeting your customers and
clients needs? Hire Laurie to start making a difference to your business now!
A comprehensive guide to welcoming & retaining clients,
patients, members, guests, buyers…in person, on the phone & online
The Teleprompter Manual by Laurie Brown
The Teleprompter Manual will teach you everything you need to know to present
like a pro!
Topic Keynotes
The ABC's of Selling Yourself No matter
what your job is, you are selling. Learn three simple steps so that you stand
out from the crowd while adding value
Train the Trainer Learn how to effectively train. Whether you
are a seasoned trainer or new to training. Improve your skills by learning
rapport techniques that engage your students. Learn the best ways to use adult
learning principles with your group.
You Made a Mistake! But now I'm Your Biggest Fan!
Discover service recovery tips to turn unhappy customers into your best
marketing ambassadors. Learn two types of problems and four simple steps to
winning your customers back. Create an investment on returns!
What You Do Speaks So Loudly I Can't Hear What You
Say Create a personal brand that sets you apart. You are leaving an
impression with every contact you make with your "customer." Learn how to create
and manage a brand that will WOW your customers, employers, and co-workers.
Are They Snoring in the Back Row? Create a
dynamic, high impact business presentation. Learn techniques to connect with
your audience and keep them engaged with you and your message.
Never Be "Lost in Translation" Learn
effective and simple presentation techniques for presenting to an international
audience. English is the international language of business and these top ten
presentation skills will enhance your effectiveness in the global arena.
